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Feedback and complaints

Feedback and Complaints

We encourage our supporters, program participants, local community members, partners and other internal and external stakeholders, whether in Australia or abroad, to share their feedback with us.

Whether your feedback is positive, voicing a concern or making a complaint, you will help us deliver better, more effective programs and ensure we are good stewards of the resources entrusted to us.

As well as being an opportunity to learn and improve for the future, voicing your concern or complaint will give us a chance to put things right for you. Our Complaints Policy details the steps we take to investigate complaints and improve the integrity of our programs and the safety of service users.

To provide feedback, make a complaint or to ask a question, you can:

Speak to:

  • A Cabrini Outreach staff member or volunteer working in our services in Melbourne
  • The Country Representative for services and partnerships in Papua New Guinea
  • A staff member or volunteer in our partner organisation elsewhere in Australia and overseas

Complete the form on our website - visit Contact Us

Email us:      cabrinioutreach@cabrini.com.au

Write to us: 

General Manager
Cabrini Outreach
183 Wattletree Road
Malvern VICTORIA 3144
Australia

Call us:        +61 (03) 9508 1222

Your feedback is important to us and will be directed to the relevant department.  We take all correspondence seriously and will respond as soon as possible. 

We are committed to ACFID’S code of conduct, which demands high standards of corporate governance, public accountability and financial management. ACFID is the peak council for Australian aid and development organisations.

If you believe Cabrini Outreach has breached the ACFID Code of Conduct, you can lodge a complaint on the ACFID website.