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Hume and Whittlesea Pharmacy Waiver Program

About Us

  • Are you seeking asylum?
  • Do you live in Whittlesea or Hume?
  • Do you have no regular income?
  • Do you have prescriptions for medication?

We provide critical support for people seeking asylum in Whittlesea and Hume through a pharmacy waiver partnership program, based in Epping

Recent changes to the Status Resolution Support Service (SRSS) program have resulted in asylum seekers gaining work rights but losing income support while they are awaiting the outcome of their claim for protection. Despite best intentions, we anticipate many will have difficulty finding work, resulting in a high risk of homelessness and destitution.

One of the first effects of having no income is the inability to fill pharmacy scripts, similar to the situation we are seeing with clients who have had their claim for protection rejected. 

A Pharmacy Waiver Program involves providing eligible clients with authorisation (that is, a waiver) to have the costs associated with filling their prescription billed to Cabrini Outreach by the nominated pharmacy or pharmacies. 

Download information [PDF]

Our Services

We support people seeking asylum who have no income to access essential medications.  This program is operated by Cabrini Outreach in partnership with Whittlesea Community Connections (WCC). The Program provides eligible clients with a waiver that covers the costs of their prescription medications.  It alleviates the effects of the changes to the SRSS, which directly affect the lives of asylum seekers.

Cabrini Outreach and WCC assist eligible clients with their medications.  After they have visited WCC, they take their waiver and script to TerryWhite Chemmart.


Whittlesea Community Connections
Shop 111, Epping Plaza Shopping Centre
571 High Street, Epping VIC 3076

Friday 9 am - 5 pm

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Our Program Assistant on (03) 9401 6666
Friday 9 am - 5 pm


Eligibility assessment is completed by staff and is an ongoing process.

Eligibility criteria include:

  • Document verifying the person is seeking asylum
  • Self-reported inability to purchase medications
  • Been withdrawn from SRSS program OR assessed for SRSS and found ineligible
  • Client lives in the Hume or Whittlesea Local Government Areas

Download our referral form